Delivery dispute ratio

Delivery Dispute Ratio calculation = Number of order lines with dispute ÷ total number of order lines received

(or = Goods amount received with dispute (at COGS) ÷ total goods amount received (at COGS))

It is part of the suppliers quality ratios.

It measures the rate of deliveries received and then placed in a state of dispute (or as a percentage expressed in order lines, or in value of the goods received)

→ Suppliers dashboard

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Supplier KPIs

Here are the main KPIs for the Suppliers.  They are part of the Suppliers Dashboard or Balanced Scorecard.

Please see the following table.

-> Recommended bibliography about suppliers KPIs

Activity Subject Calculation
Ranking Purchasing annual value per supplier Purchasing annual value per supplier (year vs previous year and vs target….)
Ranking ABC Supplier’s purchasing value ÷ total value purchased
Number of supplier’s orders ÷ total number of orders
Quality and service Reliability Number of complete orders received on time ÷ total number of orders received
Number of order lines received on time ÷ total number of order lines received
Number of items received ÷ number of items ordered
Number of prices changed without notice during the period
Delivery dispute ratio Number of order lines with dispute ÷ total number of order lines received
Goods amount received with dispute (at cost) ÷ total goods amount received (at cost)
Shortage Shortage as % of number of references stored vs. objective
Customer dispute Number of product with customer dispute ÷ number of product purchased
Inventory Inventory cover (number of days of supply of inventory held) Average value of inventory ÷ average daily consumption
Lead Time Order lead time Absolute order lead time
Order lead time deviation
Ordering Order lines modification Number of order lines modified ÷ total number of order lines on the period
Orders cancellation Number of orders canceled ÷ total number of orders on the period
EDI % orders lines sent by EDI
Billing or invoice accuracy Billing discrepancy Number of invoices with billing discrepancies ÷ total number of invoices
Price discrepancy Number of invoice lines with price discrepancies ÷ total number of invoice lines
Payment Term of Payment vs. Target Average Term of Payment vs target
Average Term of Payment vs contractual Term of Payment time per supplier
Cost Annual cost reduction Purchasing cost reduction (year vs previous year and vs target….)
Collaboration Framework agreements Number of framework agreements signed vs target


Recommended bibliography

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