Average Speed of Answer ASA
Average Speed of Answer (ASA) calculation = Total time waited by customers to reach a customer service operator ÷ Number of calls
Also called Average Seconds to Answer or Average Time to Answer (ATA).
It is part of the customer service ratios.
It measures the average time that has been taken to answer the customers calls.Learn More
Customer loyalty loss
Customer loyalty loss calculation = Total number loyal customers loss ÷ Total number of loyal customers during the period
It is part of the critical sales ratios.
It measures the loss of loyal customer.Learn More
Average profit per customer
Average profit per customer calculation = Total net profit ÷ total number of customers
It is part of the sales activity ratios.
It measures the average profit got out of each customer.Learn More