Human Resources HR KPIs

Here are the main KPIs for the HR function.  They are part of the HR Dashboard or Balanced Scorecard.

Please see the following table.

-> Recommended bibliography about Human Resources KPIs

Activity Subject Calculation
Company’s HR Human Capital Revenue Revenue ÷ FTEs (Full Time Equivalent)
Human Capital ROI (Revenue – (expense – total labor cost)) ÷ total labor cost
Human Capital Value Added (Revenue – (expense – total labor cost))÷ FTEs
Human Capital Cost Average cost of pay, benefits, absence, turnover, and contingents
HR costs ÷ FTEs
Payroll ÷ sales
Labor costs ÷ total costs
Labor costs ÷ total revenue
Human Economic Value Added Economic Value Added EVA = (Return on Capital – Cost of Capital) x (Capital Invested)
Human Economic Value Added HEVA = EVA ÷ FTEs
Human Market Value Added Ratio of market value to book value ÷ FTEs
Executive staff Executive and technician FTEs ÷ total FTEs
Direct labor Direct Labor FTEs ÷ total FTEs
Hire or recruiting Cost Total recruitment cost on the period ÷ total number of hires on the period (cost per hire)
Budget ÷ Real cost
Quantity of hires Number of add hires
Number of replacements
Selection Number of hires ÷ Total number of candidates
Time to fill jobs Time between receiving the hiring demand and the hiring
Internal hires Number of internal hires ÷ total number of hires
Quality Number of hires present after one year ÷ total number of hires on the period
Training Cost Training cost ÷ payroll
Training cost ÷ total number of employees employed
Budget ÷ Real cost
% of HR budget spent on training
Training ROI Return on training investment
Participation Average number of training hours per employee
Training hours by function, job, age group….
Number of employees trained ÷ total number of employees employed
% of employees gone through training
Training courses Number of courses offered
Number of courses implemented
Training certificates Number of employees completing sponsored MBA programs
% of employee reach competence after training.
Training penetration rate Number of employees completing a course ÷ total number of employees employed
Wage Average wage ratio Annual payroll ÷ average annual FTEs
Wage growth ratio Annual % of growth of the company and business sector average
Increase in Wages or Salaries per Employee Current year average wage and benefit per employee – previous year average wage and benefit per employee
Purchasing power growth Wages index ÷ price index
Wage hierarchy Average wage of the best paid categories ÷ Average salary of the less paid category
Cycle time to process payroll Days necessary to process payroll
Untimely payrollpayments Number of payments that are not made or made to late to employees ÷ total payments to employees
Payment errors as % of total payroll disbursement Value of payment errors ÷ total payroll
Manual payroll payments Manual payroll payments ÷ total payroll
Promotion Number of annual promotion ÷ total number of employees
Social climate Turnover Number of annual separation ÷ total number of employees
Cost of turnover
Resignation Total number of annual resignation ÷ total number of annual separation
Stability Number of employees present after x months ÷ Number of hires x month ago
Average seniority of the employees
Age pyramid
Climate Percentage of employees scoring in top quintile of satisfaction survey
Percentage of employees scoring in top quintile of culture and climate survey
Percentage of employees committed to the corporate vision and willing to stay at least 3 more years
Working Time and absenteeism Overtime Average overtime hours per person.
Absenteeism Number of absenteeism hours on the period ÷ total working hours on the period
Total time lost by work late
Seriousness Total absences duration ÷ Total number of employees
Total absences duration ÷ Total number of absences
Number of absences ÷ Total number of employees
Number of absents ÷ total number of employees
Confliction Frequency Number of strikes
Extension Number of people following the strike
Number of striker ÷ total number of employees on the period

Intensity Number of lost working hours or days

Number of lost working hours or days ÷ number of strikers
Health and safety Accident at work Growth of the number of accidents at work

Total, minor, serious and fatal accident rate index

Frequency index with permanent disability : number of accidents with permanent incapacity÷ number of working hours x 1000000

Accident with temporary disability seriousness index : Number of days off ÷ number of working hours x 1000

Number of safety non-conformance

Number of solved safety non-conformance

Percentage of corrective actions closed out within specified time-frame.

Number of fatalities x 100,000 hours worked

Number of reportable accidents x 100,000 hours worked

Lost time (in hours) due to non-fatal accidents

Lost time (in hours) due to accidents (including fatalities)

Healthcare Health care cost per employee

Training Percentage of staff with health and safety training.

Total of hours in safety and health training

Current Return on Training and Development = increase in productivity and knowledge contribution ÷ training costs

Cost Health and safety prevention costs
Products Number of products / services assessed for health & safety impacts / total number of products stored
Outsourcing Cost Employee pay and benefits ÷ outsourced and contingent worker cost

Fixed labor to Total labor = fixed labor costs (including benefits) ÷ total labor costs (including benefits)

Recommended bibliography

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