Reverse Logistics KPIs

Here are the main KPIs for the Reverse Logistics.  They are part of the Reverse Logistics Dashboard or Balanced Scorecard.

Please see the following table.

Activity Subject Calculation
Cost Cost of reverse logistics
Cost as a % of the flow Cost / reverse flow at COGS
Flow Reverse flow value evolution vs. Budget Reverse flow value evolution vs. Budget at COGS
Reverse flow as a % of total flow Reverse flow / Total flow at COGS
Inventory Inventory value evolution vs. Budget Inventory due to returned products value


Recommended bibliography